Account and Security
Two-Factor Authentication (2FA)
Enable 2FA
Two-Factor Authentication (2FA) security adds an extra layer of security to your account. Whenever you want to log into your account on a new device, you’ll be asked to provide a TOTP code from your authentication app.How to enable Two-Factor Authentication (2FA)
To enable 2FA, please carefully follow the steps below:1
Sign-In
Sign-in to your Account
2
Go to Settings
Click on the Settings icon at the bottom of the side menu and select “My Account” to access your Profile page
3
Enable Two-Factor Authentication
Scroll down till you find the Two-Factor Authentication box. Read the information carefully, then click on “Enable”
4
Scan the QR-code or Copy Setup Key
An expanded window will appear. Read the instruction clearly and carefully. Proceed to scan the QR code shown to you using your phone authentication app (Google Authenticator or Authy) OR copy the Setup Key shown and enter it manually in your authentication app
5
Get 6-Digit Code from Authentication App & Input
Once you’ve scanned the QR code (or entered the Setup Key manually), your authentication app will generate a 6 digit code that repeatedly expires and refreshes within a short time frame. Copy the 6 digit code from your authentication app and paste into the assigned box. Then click “Confirm”
6
Successful
Congratulations! You’ve successfully set up 2FA configuration for your account. Whenever you want to log into your account on a new device, you’ll be asked to provide a TOTP code from your authentication app.
7
Backup your Recovery Codes
Upon successfully setting up 2FA configuration for your account, you’ll be presented with a set of Recovery codes (as shown in the image below). Store the Recovery codes in a secure place. They can be used to recover access to your account if your two-factor authentication device is lost
Disable 2FA
If you determined that you do not need 2FA, and you want to disable it, simply go to the Settings page, and click on the “Disable” button at the Two Factor Authentication box
Tip: Make sure to always use a strong password that is not reused on any other websites or services and practice proper security/password management
Lost access to Two-Factor Authentication (2FA) app
If you happen to lose access to your 2FA app or device, to recover or have access to your account, you will have to access your account using your Recovery Codes. These codes were provided to you when you first enabled 2FA security for your account. Please follow the instructions below:1
On Sign-In Screen, select 'Use a recovery code'
When attempting to log into your account, click on “use a recovery code”
2
Enter one of your Backup Codes
On the next screen, enter any of your emergency recovery codes which were provided to you when you first enabled 2FA security for your account. Then click on “Verify Code” to successfully login